What to include in your message
To help us help you faster, include as much of this as you can:
- The email address linked to your StreamPicks account.
- Your StreamPicks username (if you know it).
- The device + OS version you're on (e.g. iPhone 15, iOS 18.2).
- A short description of what happened, and what you expected.
- Screenshots or screen recordings if the issue is visual.
- For purchases: the date of the transaction and the last 4 digits of the App Store / Play Store order ID.
If you're asking about a specific pack pull or Arena match, include the timestamp — it makes the support log much faster to find.
Common questions, faster answers
- Pack drop rates: see our drop rates page.
- Canceling Plus: manage subscriptions in your App Store (iOS) or Play Store (Android) account.
- Deleting your account: see the data deletion page.
- Privacy and data handling: see our privacy policy.
- Terms of service: see the terms.
Creator partnerships
If you're a creator and want to be in the game (or you represent one), email partnerships@streampicks.app. We'll get back to you.